FAQ: Frequently Asked Questions

QUESTIONS BEFORE ORDERING

• We have a club discount. How do I redeem it?

Simple - register on our e-shop and select the appropriate sport club during registration. The discount will be assigned to you automatically and all prices you see after logging in to the e-shop will already be after the discount. Video instructions can be found here .

• I want a registration discount. What do I have to do for it?

Simple - register on our e-shop and after logging in you have a basic discount on non-discounted products of up to 10%.

• When will I receive the goods if I order now?

We ship the goods we have in stock as soon as possible. If you have goods from several establishments in your basket, the shipping time can be extended by up to several days. We order the goods that we have marked as "external" from the supplier - you can see the closer delivery date in the details of the specific product.

• Do you have stores or personaů pickup points?

Yes, a store in Prague and a delivery point in Jablonec nad Nisou . Specific opening hours and delivery options can be found in the details of the specific branch. You can also pick up goods at ParcelBoxes or PPL delivery points .

• When will the goods be in stock?

Goods that are not currently in stock may be in stock - unfortunately we are unable to give a specific date. Use the watchdog function, which will automatically notify you if we stock the goods.

• I see "on the way" or "Ordered on request" for the product. What does it mean?

Goods marked as " on the way " are usually goods from the new collection, which we expect by the season, but we do not have a delivery date. Use the watchdog function, which will automatically notify you if we stock the goods.We order the goods marked " Ordered on request " based on the customer's request - we will inform you of the approximate delivery date upon request.

QUESTIONS ON GOODS

• How long should I have a floorball?

We have a simple guide for you when choosing floorball products - you can find the length of the floorball here .

• Are you shortening floorballs?

Unfortunately, we do not have the technical ability to shorten the floorball at all shipping locations. However, shortening is not a science, we also have a simple guide for you - you can find it here.

• Do you change blades on floorballs?

We sell floorball sticks as they are - it is not possible to change the blades on them. If you buy the desired blade, we can of course exchange the blades for you - you will then receive a floor bag with a new blade and the removed original one in the shipment. If you want to change the blade yourself, no problem - you can find instructions in our guide!

• Can you print textiles?

Yes, we print textiles - from black-and-white to multi-colored prints. Club logo, number, name, sponsor - nothing is a problem. Contact us at shop@exesport.net for a specific printing option and price offer

• Will you change my grip?

If you order a grip with personal collection in Prague or Jablonec nad Nisou, then we will be happy to exchange the wrap for you, always depending on the branch's current workload. If you want to start a simple exchange yourself, our adviser will definitely help you !

• I have more questions. Do you have a mentor? Or can I call?

Of course, most of the questions will be answered by our floorball advisor. If you still need advice, write to shop@exesport.net or call +420 602 770 132 (weekdays 9am-5pm).

QUESTIONS AFTER ORDER

• Can I return the goods? Where should I send it?

Of course, you can legally withdraw from the purchase contract within 14 days of receiving the goods. More information here. Please return the goods to the address of the establishment from which the goods came to you (the address can be found on the invoice that was sent to you in PDF format by email on the day the goods were dispatched).

• I need to exchange goods. How do i have to proceed?

Exchange of goods is possible in most cases - it is best to arrange everything with our customer support staff - write to us at shop@exesport.net or call +420 602 770 132 (weekdays 9am-5pm).

• How should I proceed with a complaint?

You can find the complaint procedure in our terms and conditions - here .

• I need to change my order. What to do?

If the order has not yet been shipped, you can contact us - write to shop@exesport.net or call +420 602 770 132 (weekdays 9am-5pm). We will try to accommodate and resolve your request to your satisfaction!

• My online payment failed. What's next?

If you were unable to pay online, our customer support staff will contact you and offer a solution - a new payment link or another form of payment (cash on delivery, advance invoice).

• My parcel did not arrive. What should I do?

The shipment tracking number is part of the shipment dispatch email. Please check the movement of the shipment via the tracking links of the individual carriers. If anything unusual happens with the shipment, please contact us at shop@exesport.net or call +420 602 770 132 (weekdays 9am-5pm), we will resolve it with the carrier and let you know.